Amazon Q Enterprise, now usually obtainable, helps enhance workforce productiveness with generative AI

At AWS re:Invent 2023, we previewed Amazon Q Enterprise, a generative synthetic intelligence (generative AI)–powered assistant that may reply questions, present summaries, generate content material, and securely full duties primarily based on information and data in your enterprise methods.

With Amazon Q Enterprise, you may deploy a safe, non-public, generative AI assistant that empowers your group’s customers to be extra inventive, data-driven, environment friendly, ready, and productive. In the course of the preview, we heard numerous buyer suggestions and used that suggestions to prioritize our enhancements to the service.

Immediately, we’re asserting the overall availability of Amazon Q Enterprise with many new options, together with customized plugins, and a preview of Amazon Q Apps, generative AI–powered custom-made and sharable purposes utilizing pure language in a single step to your group.

On this weblog publish, I’ll briefly introduce the important thing options of Amazon Q Enterprise with the brand new options now obtainable and try the options of Amazon Q Apps. Let’s get began!

Introducing Amazon Q Enterprise
Amazon Q Enterprise connects seamlessly to over 40 standard enterprise information sources and shops doc and permission data, together with Amazon Easy Storage Service (Amazon S3), Microsoft 365, and Salesforce. It ensures that you simply entry content material securely with present credentials utilizing single sign-on, in response to your permissions, and in addition consists of enterprise-level entry controls.

Amazon Q Enterprise makes it simple for customers to get solutions to questions like firm insurance policies, merchandise, enterprise outcomes, or code, utilizing its web-based chat assistant. You’ll be able to level Amazon Q Enterprise at your enterprise information repositories, and it’ll search throughout all information, summarize logically, analyze traits, and have interaction in dialog with customers.

With Amazon Q Enterprise, you may construct safe and personal generative AI assistants with enterprise-grade entry controls at scale. You may also use administrative guardrails, doc enrichment, and relevance tuning to customise and management responses which might be constant together with your firm’s pointers.

Listed here are the important thing options of Amazon Q Enterprise with new options now obtainable:

Finish-user internet expertise
With the built-in internet expertise, you may ask a query, obtain a response, after which ask follow-up questions and add new data with in-text supply citations whereas holding the context from the earlier reply. You’ll be able to solely get a response from information sources that you’ve entry to.

With common availability, we’re introducing a brand new content material creation mode within the internet expertise. On this mode, Amazon Q Enterprise doesn’t use or entry the enterprise content material however as an alternative makes use of generative AI fashions constructed into Amazon Q Enterprise for inventive use circumstances reminiscent of summarization of responses and crafting customized emails. To make use of the content material creation mode, you may flip off Reply from permitted sources within the dialog settings.

To be taught extra, go to Utilizing an Amazon Q Enterprise internet expertise and Customizing an Amazon Q Enterprise internet expertise within the AWS documentation.

Pre-built information connectors and plugins
You’ll be able to join, index, and sync your enterprise information utilizing over 40 pre-built information connectors or an Amazon Kendra retriever, in addition to internet crawling or importing your paperwork straight.

Amazon Q Enterprise ingests content material utilizing a built-in semantic doc retriever. It additionally retrieves and respects permission data reminiscent of entry management lists (ACLs) to permit it to handle entry to the info after retrieval. When the info is ingested, your information is secured with the Service-managed key of AWS Key Administration Service (AWS KMS).

You’ll be able to configure plugins to carry out actions in enterprise methods, together with Jira, Salesforce, ServiceNow, and Zendesk. Customers can create a Jira subject or a Salesforce case whereas chatting within the chat assistant. You may also deploy a Microsoft Groups gateway or a Slack gateway to make use of an Amazon Q Enterprise assistant in your groups or channels.

With common availability, you may construct customized plugins to hook up with any third-party utility via APIs in order that customers can use pure language prompts to carry out actions reminiscent of submitting time-off requests or sending assembly invitations straight via Amazon Q Enterprise assistant. Customers also can search real-time information, reminiscent of time-off balances, scheduled conferences, and extra.

Once you select Customized plugin, you may outline an OpenAPI schema to attach your third-party utility. You’ll be able to add the OpenAPI schema to Amazon S3 or copy it to the Amazon Q Enterprise console in-line schema editor suitable with the Swagger OpenAPI specification.

To be taught extra, go to Knowledge supply connectors and Configure plugins within the AWS documentation.

Admin management and guardrails
You’ll be able to configure world controls to provide customers the choice to both generate giant language mannequin (LLM)-only responses or generate responses from linked information sources. You’ll be able to specify whether or not all chat responses will likely be generated utilizing solely enterprise information or whether or not your utility also can use its underlying LLM to generate responses when it might’t discover solutions in your enterprise information. You may also block particular phrases.

With topic-level controls, you may specify restricted subjects and configure habits guidelines in response to the subjects, reminiscent of answering utilizing enterprise information or blocking utterly.

To be taught extra, go to Admin management and guardrails within the AWS documentation.

You’ll be able to alter doc metadata or attributes and content material through the doc ingestion course of by configuring primary logic to specify a metadata area title, choose a situation, and enter or choose a worth and goal actions, reminiscent of replace or delete. You may also use AWS Lambda features to control doc fields and content material, reminiscent of utilizing optical character recognition (OCR) to extract textual content from photographs.

To be taught extra, go to Doc attributes and kinds in Amazon Q Enterprise and Doc enrichment in Amazon Q Enterprise within the AWS documentation.

Enhanced enterprise-grade safety and administration
Beginning April 30, you will have to make use of AWS IAM Identification Heart for consumer identification administration of all new purposes quite than utilizing the legacy identification administration. You’ll be able to securely join your workforce to Amazon Q Enterprise purposes both within the internet expertise or your individual interface.

You may also centrally handle workforce entry utilizing IAM Identification Heart alongside your present IAM roles and insurance policies. Because the variety of your accounts scales, IAM Identification Heart offers you the choice to make use of it as a single place to handle consumer entry to all of your purposes. To be taught extra, go to Establishing Amazon Q Enterprise with IAM Identification Heart within the AWS documentation.

At common availability, Amazon Q Enterprise is now built-in with varied AWS providers to securely join and retailer the info and simply deploy and observe entry logs.

You should use AWS PrivateLink to entry Amazon Q Enterprise securely in your Amazon Digital Non-public Cloud (Amazon VPC) atmosphere utilizing a VPC endpoint. You should use the Amazon Q Enterprise template for AWS CloudFormation to simply automate the creation and provisioning of infrastructure sources. You may also use AWS CloudTrail to file actions taken by a consumer, position, or AWS service in Amazon Q Enterprise.

Additionally, we assist Federal Info Processing Requirements (FIPS) endpoints, primarily based on the US and Canadian authorities requirements and safety necessities for cryptographic modules that defend delicate data.

To be taught extra, go to Safety in Amazon Q Enterprise and Monitoring Amazon Q Enterprise within the AWS documentation.

Construct and share apps with new Amazon Q Apps (preview)
Immediately we’re asserting the preview of Amazon Q Apps, a brand new functionality inside Amazon Q Enterprise to your group’s customers to simply and rapidly create generative AI-powered apps primarily based on firm information, with out requiring any prior coding expertise.

With Amazon Q Apps, customers merely describe the app they need, in pure language, or they will take an present dialog the place Amazon Q Enterprise helped them resolve an issue. With a couple of clicks, Amazon Q Enterprise will immediately generate an app that accomplishes their desired process that may be simply shared throughout their group.

In case you are conversant in PartyRock, you may simply use this code-free builder with the additional benefit of connecting it to your enterprise information already with Amazon Q Enterprise.

To create a brand new Amazon Q App, select Apps in your internet expertise and enter a easy textual content expression for a process within the enter field. You’ll be able to check out samples, reminiscent of a content material creator, interview query generator, assembly be aware summarizer, and grammar checker.

I’ll make a doc assistant to assessment and proper a doc utilizing the next immediate:

You’re a skilled editor tasked with reviewing and correcting a doc for grammatical errors, spelling errors, and inconsistencies in model and tone. Given a file, your aim is to suggest adjustments to make sure that the doc adheres to the best requirements of writing whereas preserving the writer’s unique intent and that means. It’s best to present a numbered record for all urged revisions and the supporting cause.

Once you select the Generate button, a doc enhancing assistant app will likely be routinely generated with two playing cards—one to add a doc file as an enter and one other textual content output card that offers edit solutions.

Once you select the Add card button, you may add extra playing cards, reminiscent of a consumer enter, textual content output, file add, or pre-configured plugin by your administrator. If you wish to create a Jira ticket to request publishing a publish within the company weblog channel as an writer, you may add a Jira Plugin with the results of edited solutions from the uploaded file.

As soon as you might be able to share the app, select the Publish button. You’ll be able to securely share this app to your group’s catalog for others to make use of, enhancing productiveness. Your colleagues can select shared apps, modify them, and publish their very own variations to the organizational catalog as an alternative of ranging from scratch.

Select Library to see the entire printed Amazon Q Apps. You’ll be able to search the catalog by labels and open your favourite apps.

Amazon Q Apps inherit sturdy safety and governance controls from Amazon Q Enterprise, together with consumer authentication and entry controls, which empower organizations to securely share apps throughout features that warrant ruled collaboration and innovation.

Within the administrator console, you may see your Amazon Q Apps and management or take away them from the library.

To be taught extra, go to Amazon Q Apps within the AWS documentation.

Now obtainable
Amazon Q Enterprise is mostly obtainable at this time within the US East (N. Virginia) and US West (Oregon) Areas. We’re launching two pricing subscription choices.

The Amazon Q Enterprise Lite ($3/consumer/month) subscription supplies customers entry to the fundamental performance of Amazon Q Enterprise.

The Amazon Enterprise Professional ($20/consumer/month) subscription will get customers entry to all options of Amazon Q Enterprise, in addition to Amazon Q Apps (preview) and Amazon Q in QuickSight (Reader Professional), which reinforces enterprise analyst and enterprise consumer productiveness utilizing generative enterprise intelligence capabilities.

You should use the free trial (50 customers for 60 days) to experiment with Amazon Q Enterprise. For extra details about pricing choices, go to Amazon Q Enterprise Plan web page.

To be taught extra about Amazon Q Enterprise, you may research Amazon Q Enterprise Getting Began, a free, self-paced digital course on AWS Talent Builder and Amazon Q Developer Heart to get extra pattern codes.

Give it a strive within the Amazon Q Enterprise console at this time! For extra data, go to the Amazon Q Enterprise product web page and the Consumer Information within the AWS documentation. Present suggestions to AWS re:Publish for Amazon Q or via your common AWS assist contacts.

— Channy