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At Cisco Black Belt Academy, we’ve persistently positioned a excessive worth on our help tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Help Monitor for FY24.
This improve enriches each degree of this system with a profound understanding of the newest technological developments. Our purpose with these enhancements is to arm our companions with essentially the most superior troubleshooting strategies and the excellent know-how required to beat the challenges of at this time’s technological surroundings. Let’s dive into the main points of what Help Enablement at Black Belt seems like:
Stage 1: Foundational Help Expertise
- Self-Diagnosing Points: Study to determine and troubleshoot frequent issues independently, saving time and assets.
- Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Middle (TAC).
- Cisco Sensible Account and Licensing: A cloud-based service that helps clients handle their Cisco software program licenses and entitlements. The Help observe of the Cisco Black Belt Academy covers the right way to arrange and handle Sensible Accounts, in addition to the right way to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
- Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline help processes.
- The best way to Interact TAC: Grasp the method of successfully participating with TAC for extra complicated points.
Stage 2: Intermediate Help Strategies
- Product Portfolio (Intro to Architectures & Options): Acquire a complete overview of Cisco’s product architectures and options.
- Primary Troubleshooting: Construct foundational troubleshooting expertise to handle frequent technical points.
- Finest Practices: Study the most effective practices for sustaining and supporting Cisco merchandise.
- Demo Labs: Interact with interactive demo labs to bolster studying by means of sensible software.
- Log Monitoring and Bug Identification: Develop expertise in monitoring logs and figuring out potential bugs.
Stage 3: Superior Troubleshooting and Options
- Deep Dive into Structure Troubleshooting: Discover superior troubleshooting strategies for complicated architectural points.
- Cross Structure Options: Study to troubleshoot points that span a number of architectures and methods.
- Configuration Points & Upgrades: Handle configuration points and carry out upgrades with confidence.
- Arms-On Expertise Utilizing CTF Missions: Acquire sensible, hands-on expertise by means of Seize the Flag (CTF) missions that simulate real-world situations.
The refreshed Help Monitor content material for FY24 is designed to supply Cisco companions with a structured, complete studying path that addresses each foundational and superior help wants. By incorporating the newest know-how developments and sensible insights, we be certain that our companions are well-equipped to ship distinctive help and keep easy operations for his or her clients.
Go to the Black Belt Academy at this time to discover the brand new content material and improve your troubleshooting expertise. Keep forward of the curve with Cisco’s newest help coaching and guarantee your readiness to sort out any problem that comes your method.
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