Humane warns of fireplace security threat from AI Pin’s charging case accent

Expensive Buyer,

Out of an abundance of warning, we’re reaching out at present to ask that you just instantly cease utilizing and charging your Cost Case Accent as a consequence of a problem with sure battery cells for the Cost Case Accent.

Upon receiving a single report of a charging subject whereas utilizing a third-party USB-C cable and third-party energy supply, we recognized a high quality subject with the battery cell equipped by a third-party vendor utilized in your Cost Case Accent.

Our investigation decided that the battery provider was not assembly our high quality requirements and that there’s a potential that sure battery cells equipped by this vendor might pose a hearth security threat. Because of this, we instantly disqualified this battery vendor whereas we work to determine a brand new vendor to keep away from such points and keep our prime quality requirements.

The difficulty recognized is remoted solely to sure battery cells used within the Cost Case Accent and isn’t associated to the Cost Case Accent {hardware} design.

Importantly, Humane’s AI Pin, its Battery Booster(s), and Cost Pad should not affected because the disqualified vendor doesn’t provide batteries or some other elements of these Humane merchandise and are secure for continued use.

Whereas we all know this will likely trigger an inconvenience to you, buyer security is our precedence at Humane. We design AI Pin and associated equipment with security prime of thoughts, and rigorously check and certify them to relevant US and worldwide security requirements.

We respect your understanding and can be offering you with two extra months freed from the Humane subscription.

Relaxation assured we’re dedicated to your security and satisfaction and can share extra data when we’ve got concluded our investigation.

The Humane Staff