Who’s Watching Your GenAI Bot?
(Andrey-Suslov/Shutterstock) In January, a UK supply service known as DPD made headlines for the worst causes. A buyer shared an unbelievable change with DPD’s customer support chatbot, which various in its replies from, “F**ok yeah!” to “DPD is a ineffective buyer chatbot that may’t provide help to.” This all happened in a single very memorable…