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The Cisco Retailer leverages Cisco and Cisco associate know-how to energy its retail surroundings. Most not too long ago, we expanded our utilization of Webex Hook up with energy an enticing buyer expertise at Cisco Reside Americas in Las Vegas this previous June.
A extra environment friendly retail expertise
Webex Join, an enterprise-grade Communications Platform as a Service (CPaaS), enhances purchasing experiences by enabling clients to resolve points swiftly via seamless interactions. With Webex Join, you possibly can combine or develop responsive chatbots, crafting a user-friendly and distinctive purchasing expertise that concurrently frees workers to deal with extra complicated inquiries.
The Patching Station
At Cisco Reside in Las Vegas this previous June, the Cisco Retailer took the distinctive capabilities of Webex Join to a different stage. Prospects had the prospect to take a chunk of the occasion house with them by personalizing their new Cisco merchandise with Cisco Reside patches.
The customization course of was fast, straightforward, and accessible from attendees’ cellphones. By scanning a QR code, attendees might provoke a dialog utilizing Apple Messages for Enterprise or Google Enterprise Messages to decide on their Cisco merchandise and point out precisely which patch(es) they needed and the place they needed them positioned. Customers would then obtain their order numbers and an estimated wait time by way of textual content after they dropped off their objects on the Patching Station.
On the again finish, the Patching Station employees would instantly obtain the order particulars by way of Webex Join and will mark order statuses and replace wait instances. Customers might even watch their orders being created on the station! As soon as their objects had been completed, consumers would obtain a textual content alert for pick-up.
By constructing this seamless buyer journey with Webex Join, attendees had been capable of expertise forward-thinking retail know-how in motion and obtain a memento to commemorate their time at Cisco Reside. The Cisco Retailer strives to create these distinctive moments for patrons to exhibit the facility of Cisco’s know-how integrations in retail.
Curious to see the Patching Station in motion? Test it out on the Cisco Retailer Tech Lab YouTube channel now!
Fascinated with demonstrating your know-how? Please attain out to arrange an activation with us!
If you want to carry your clients via the Cisco Retailer Tech Lab as a cease in your CXC Tour, you can even schedule your go to now – we’ll have the Tech Lab personalised only for you!
It’s also possible to study extra about Webex Join by way of the retail options web page or by connecting with an professional now.
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