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At Rockset, our singular focus is to be the shortest (and best) path from knowledge to purposes for our customers. We acknowledge and actually imagine that our success lies within the success of our customers. We continually take into consideration enhancing our workflows, arising with new ones and iterating on them in ways in which takes the consumer expertise to an entire new stage. Our goal is to make sure that our customers are profitable in reaching their objectives of visualizing unstructured knowledge, constructing purposes, and/or creating APIs within the quickest and easiest methods potential.
As a UX Designer, I spend all of my time considering and obsessing about our customers’ wants and their expertise utilizing Rockset. I’m continually searching for methods to have interaction with our customers and study extra about them, their use instances, their expectations and most significantly, their suggestions. I’ve the distinctive alternative to advocate for the consumer, innovate workflows and consequently, form the product. I design options holding in thoughts how our customers will be profitable in reaching their objectives.
Based mostly on the suggestions we obtain and our learnings over a number of interactions with our customers, I wished to revamp the expertise in a means that decreases the preliminary studying curve with the product. We seen that a few of our customers wish to discover and study Rockset on their very own and a few choose somewhat assist to get them to their aim. In both case, the time our customers took to create a group, run a profitable question and create an API key, to construct an utility or create a dashboard, was fairly vital. This was because of a wide range of components. For instance, as a result of Rockset will be employed in a multiplicity of how, a few of our customers struggled with the place to start, while a few of our customers had bother within the second stage, i.e. from setting up their question on to constructing their purposes or dashboards, whereas some customers had been simply not there but and had been nonetheless making an attempt to study and discover the product. This was all actually intriguing to me!
Rockset Onboarding
We’re taking a two-pronged strategy to resolve for this. With a view to assist resolve for the preliminary studying curve, we’re rolling out a personalised ‘Methods to Rockset’ onboarding guidelines within the product. This goals to information the consumer, the primary time they interact with the product, in a simple, intuitive and streamlined means, in addition to empower them to shortly and efficiently obtain their aim. It walks them by way of the important steps to turning into a profitable consumer of Rockset.
Connecting to Dashboards and APIs
As well as, we’re at present working exhausting to higher expose the aptitude of having the ability to hook up with exterior dashboards like Redash, Tableau, and so forth. in addition to creating APIs & SDKs from the question editor itself. These will now be obtainable to our customers as one-click tabs from the question editor, thereby additional simplifying this workflow.
Single Stream for Integration and Assortment Creation
We additionally spend time making an attempt to actively cut back friction in our workflows wherever potential and make them higher for our clients. For instance, beforehand, with a view to create a brand new integration throughout assortment creation, customers could be directed to a brand new window to take action, and should return to restart the gathering creation as soon as the mixing was efficiently created. With the brand new design, it’s a far more seamless expertise the place customers are in a position to create these integrations in context and use them within the assortment they’re within the course of of making – all with out having to navigate away from their present workflow of making a group.
Rockset Catalog
We just lately additionally launched the Catalog which is the house for all integrations which might be at present supported or on the roadmap. We noticed lots of customers asking us not solely about what we assist at present but additionally, how they might request entry to or share curiosity about integrations they want Rockset to assist sooner or later. Digging somewhat deeper, it was clear that this was lacking within the product and thus, the Catalog was born! Customers will be capable to seek for particular integrations or browse by class. Moreover, we talk the standing of a specific integration, comparable to Early Entry or Beta if relevant.
Buyer Centricity at Rockset
These are only a few examples of the various enhancements we’ve made to our workflows within the product and we proceed to innovate on a regular basis as we study from our clients. Our customers are actually on the heart of what we do right here at Rockset!
Any ideas to share on easy methods to enhance the Rockset expertise? Please attain out to me at aditidhar[at]rockset[dot]com
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